Terms of Service

By accessing our website or engaging PS Creative Media ('Company', 'we', 'us') for any service, you ('Client', 'you') agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

These Terms apply to all visitors, clients, and others who access or use our services. We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance.

PS Creative Media provides digital marketing services including but not limited to: social media management, paid advertising (Meta Ads, Google Ads), SEO, content creation, video production, personal branding, influencer marketing, and web development.

The specific scope of services, deliverables, timelines, and fees for each engagement are defined in a separate Service Agreement or Statement of Work (SOW) signed by both parties. These Terms of Service govern all such engagements.

We reserve the right to refuse service to anyone for any reason at any time.

You agree to: (a) provide accurate, complete, and timely information required for us to deliver services; (b) grant necessary access to ad accounts, social media profiles, websites, and other platforms; (c) review and approve content within agreed timelines; (d) designate a primary point of contact for communication.

Delays caused by the Client's failure to provide required information, approvals, or access may result in timeline extensions and additional charges. We are not liable for performance issues arising from Client delays.

You represent that you have the legal right to use all materials, trademarks, and content you provide to us, and that such use does not infringe any third-party rights.

Fees: Service fees are as agreed in the Service Agreement. All fees are in Indian Rupees (INR) unless otherwise specified.

Payment schedule: Unless otherwise agreed, a 50% advance is required before work commences, with the balance due upon completion or as per the agreed milestone schedule.

Ad spend: Ad spend (Meta, Google, etc.) is separate from our management fees. Clients are responsible for funding their own ad accounts directly. We manage the campaigns on your behalf.

Late payments: Invoices unpaid after 15 days of the due date may incur a late fee of 2% per month. We reserve the right to pause services for accounts with outstanding balances.

Refunds: Due to the nature of digital marketing services, fees paid for work already commenced are non-refundable. Ad spend already deployed to platforms is non-refundable.

Client-owned content: Upon full payment, all creative deliverables produced specifically for you (graphics, videos, copy) become your property.

Our tools and processes: Our proprietary methodologies, templates, tools, and processes remain our intellectual property. You receive a licence to use deliverables but not our underlying systems.

Portfolio rights: We reserve the right to showcase work produced for you in our portfolio, case studies, and marketing materials, unless you request confidentiality in writing.

Third-party assets: Stock images, fonts, music, and other licensed assets used in your deliverables are subject to their respective licences. We will inform you of any usage restrictions.

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, financial data, client lists, and campaign performance data.

This obligation survives termination of the engagement for a period of 2 years. It does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Digital marketing results depend on many factors outside our control, including platform algorithm changes, market conditions, competition, ad spend levels, and the quality of your product or service.

We do not guarantee specific results such as a particular number of leads, followers, sales, or rankings. We commit to applying our best expertise, proven processes, and diligent effort to achieve your goals.

Any projections or estimates provided are based on historical data and industry benchmarks and are not contractual commitments.

Term: Engagements begin on the date specified in the Service Agreement and continue for the agreed period.

Termination by Client: You may terminate with 30 days' written notice. Fees for work completed or in progress up to the termination date remain payable.

Termination by us: We may terminate immediately if you breach these Terms, fail to pay, or engage in conduct that is illegal, unethical, or harmful to our reputation.

Effect of termination: Upon termination, we will provide you with all completed deliverables and transfer any accounts or assets in our control. Outstanding invoices become immediately due.

To the maximum extent permitted by law, PS Creative Media's total liability for any claim arising from our services shall not exceed the total fees paid by you in the 3 months preceding the claim.

We are not liable for: indirect, incidental, or consequential damages; loss of profits or revenue; loss of data; or damages arising from third-party platform changes, outages, or policy violations.

We are not responsible for the performance of third-party platforms (Meta, Google, Instagram, etc.) or changes to their algorithms, policies, or pricing.

These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved through good-faith negotiation.

If negotiation fails, disputes shall be submitted to binding arbitration in Amritsar, Punjab, India, under the Arbitration and Conciliation Act, 1996. The language of arbitration shall be English.